Purpose of Collection

In the course of providing care, our doctors and staff collect information about patients. We collect this information to assist us in assessing, advising and treating patients’ eye care needs.

Responsibility for Records

Each doctor is individually responsible for the care that they give to a patient. The clinic is responsible for the care given by all doctors and staff as well as ensuring that a patient’s record is maintained accurately and securely.

Access to Records

Under most circumstances, a patient has a right to access or obtain a copy of record, but not to obtain the record itself. A doctor may refuse access to records if they think it may harm a patient’s safety, physical health or mental health.

Patients may review their records under staff supervision during normal business hours.

  • In general we require at least 3 business days of notice.
  • Patients may request correction in writing, but cannot alter or destroy any portion of the file.
  • If a patient wished to review the records with a doctor in our clinic, we will schedule an appointment (fees will apply).

Doctors who have practiced with this clinic (and maintain their license in good standing) may review records of their prior examinations during normal business hours.

  •   In general we require at least 3 business days of notice.

Patient information may only be released written consent from the patient OR under the direction of a doctor actively under contract with our clinic. If a patient or doctor wishes to receive a copy of a patient record, the following fees will apply (Documentation fees can be paid either by the requesting doctor or by the patient).

For a copy of an individual exam:

  • A request must be made to the Privacy Officer, in writing, specifically naming the person to whom the information is to be released and accompanied by signed consent of the patient.
  • A documentation fee of $7.50 will apply. (Currently waived as a professional courtesy)

For a copy of the full patient record:

  • A request must be made to the Privacy Officer, in writing, specifically naming the person to whom the information is to be released and accompanied by signed consent of the patient.
  • A documentation fee of $25 for the first 20 pages and $0.20/page after that will apply.

Disclosure

We may disclose portions of this information to other regulated health practitioners or vendors as part of a patient’s continuing care.

We will not disclose personally identifiable information to a third party without the consent of the patient, unless required by law or by ethical principles to do so.

Questions or Concerns

If you have any questions about our policies or concerns about the services received from our clinic, please address them to Dr. Heidi Webster, our owner and privacy officer.

Via email: privacy@victoriavisioneyecare.ca
In writing: Dr. Heidi Webster – Confidential
302 – 1005 Broad St
Victoria, BC V8W 2A1

If we are unable to resolve your concerns together, your next option is to address them to the BC College of Optometry.

Via email: college@optometrybc.ca
Telephone:  1-866-910-3464
In writing:  BC College of Optometry
1204 – 700 West Pender Street
Vancouver, BC V6C 1G8

If the College cannot resolve your concerns, your final option is to address them to the Information and Privacy Commissioner for BC.

Via email:  info@oipc.bc.ca
Telephone:  (250) 387-5629
In writing:  Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C. V8W 9A4